AFTERSALE SERVICE
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※ Warranty and Performance Guarantee Terms
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Emergency Email for Aftersale Service: aftersale@starlitepower.com
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Respected customers:
Thank you for choosing "Starlight" battery. As the manufacturer of "Starlight" battery, we always provide a comprehensive range of services before, during and after sales. "Starlight" battery guarantee as follows: |
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I.General Series
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The quality problem such as the open circuit voltage is no less than 2V/cell without appearance damage results in defective, one year warranty are offered for general Series under 33AH from the date of purchase.
Two years warranty is provided by us period from the date of purchase for general series battery over 33AH; |
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II. Deep Cycle series:
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In the case of no overcharge and no over-discharge, if quality problem occurred to "Starlight" battery, we will replace defective battery free of charge for up to Three years from the date of purchase.
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III. Please read the instructions carefully before using:
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"Starlight" batteries are suggested to be charged every three months, and the storage limit no more than half a year.
Other Conditions: A battery will not be considered defective unless it fails to deliver 60% of its rated capacity during the warranty period. Each battery must be the proper size, design and capacity for its intended application at 25 degrees centigrade or 77 degrees Fahrenheit (Float service only). The warranty period shall be adjusted based on actual operating conditions such as temperature and frequency of charge. The warranty period will reduced 50% for every 15 degrees Fahrenheit (8 degrees centigrade) increase in operating temperature above 77 degrees Fahrenheit (base temperature). Each battery must charge, discharged, stored and serviced in accordance with the manufacturer’s printed instructions. The limited warranty is invalid if the battery is subject to misuse, above or physical damage. A copy of measurement and inspection which include the room temperature, charging voltage, charging current, battery voltage, battery impedance and other necessary battery details must be provided every quarterly during the warrantee period one week after measurement. The limited warranty is rendered void if the battery becomes unserviceable due to fire, wreckage, freezing, neglect, abuse or any act of God, the use of battery additions, or fails to submit copy of measuring and inspection procedures as mentioned in no (5) or if the battery has been serviced by someone other than an authorized Eaglesam personnel or agent. User agrees that the manufacturer‘s representatives shall access to equipment furnished hereunder for purposes of inspection at reasonable hours and intervals periodically. |
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IV.Claims:
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Upon satisfactory proof of claim as determined solely by starlight or agent, we shall :
Repair or replace at our option any defective battery or cell base upon the list price in effect at the date of claim less the pro-rate adjustment based on the remaining service life. If applicable, exclusive of freight and labour. Not accept any product for return, credit, or exchange unless expressly authorized by Eaglesam or agent in writing and returned freight prepaid to plant. |
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※ Daily Maintenance of the Battery:
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Cautions:
Clean the battery with wet cloth. Never have the battery splashed or deposited with oils organic solvents such as gasoline and paint thinner, nor have it cleaned with cloths impregnated with these materials. Avoid dusting by “cloth duster” or cleaning by dry cloth (particularly chemical textile) as they will generate static electricity which is dangerous. A storage battery may generate ignitable gases; never place near a naked flame or short circuit the battery. Do not attempt to dismantle the storage battery. If sulphuric acid is deposited due to mechanical damage on to skin or clothes, wash immediately with water. If splashed into the eyes, wash with a large amount of fresh water and get immediately medical attention. A storage battery is liable to rupture if thrown into fire, avoid such conduct at all times. When the storage battery is to be mounted in a container or bag, a ventilation opening should be provided. A cubicle containing the battery and storage battery room should be provided with sufficient ventilation. One may get on electric shock if one touches an electrically conductive part, make sure to wear rubber gloves before inspection or maintenance work. Apply lightly a rust preventive agent for lead acid storage batteries on connections of the storage battery. Permissible temperature range of battery use is 15---45, but use at 5---30 range is recommended for longer service life. When 4 or more battery groups will be used in parallel connection, consult with us prior to use. Mixed use of batteries with different capacities, different histories and different manufacturers is liable to cause damages to the battery or to the equipment. Please consult with us if such necessity presents. |
